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FAQ

Frequently asked questions

Welcome to our FAQ section! Here you will find quick answers to frequently asked questions about our products. If you have an individual question, please contact us at info@neher-shop.com.

Which insects can be caught with the insect catcher?

In principle, the insect catcher can catch anything that fits in the catch basket – be it wasps, flies, beetles or spiders. However, it is advisable not to catch butterflies with this device. The wings could be seriously injured by uncontrolled flapping in the basket. This can result in the butterfly no longer being able to fly.

What material is the insect catcher made of?

The appliance is made of recyclable plastic. Our packaging is made from recycled cardboard and is FSC-certified.

How much does the insect catcher weigh?

The insect catcher weighs 160 g.

Where is the insect catcher manufactured?

The insect catcher is manufactured in Germany.

Which payment methods are accepted?

We currently offer the following payment methods: Paypal, credit card and instant bank transfer.

I have not received an order confirmation?

After receiving your order, we will send you a confirmation email within 24 hours. If you have not received a confirmation email after 24 hours (please check your spam folder), please contact info@neher-shop.com. You can also track the status of your order here at any time.

Where is my order?

As soon as your order is packed and ready for shipping, you will receive an email with the shipping information, such as tracking number and tracking link. This e-mail is usually sent within 1-2 days of the order being placed. You can also track the status of your order here at any time.

How high are the shipping costs?

We ship within Germany for 3,95 €.

What shipping methods are available?

We ship exclusively via DHL. We do not currently offer express shipping.

Which countries do you ship to?

At the moment we only ship within Germany.

How do I send a return?

Of course, we hope that you like our products as much as we do. However, if you want to return something for any reason, you can cancel the item within 14 days of receiving the order. You can find return instructions here.